I’m done

A package was sent to me as a gift, and because the initial invoice sent to dhl by the shipping company didn’t have the individual sender’s details on it, I’m now being charged an amount for tax - one which is almost the value of the gift I’m receiving.

Now my package is being held at ransom until I pay, which is unfair.

Siena in the payments department was in the process of confirming a write off, but she’s been off and now my package is just on hold.

This is unfair and I’ve spent so much money on airtime phoning around and on hold, being transferred to various departments and I’m sick of it.