1 reviews | Active since Jul 2016
If this wasn't a gift i would throw it back at DHL!!
<p>Original estimated date was 1 May we're on the 9th now, If its not the administratir being unable to open the email theres something else they need and i must just guess. We're on page two of the updates now!</p>
Good morning Yolanda,
I would like to apologise for the clearance delay of your shipment.
Please be advised that the shipment was randomly stopped by Customs for inspection and a proof of payment was requested from you. When Customs stops a shipment for inspection it delays the clearance process.
DHL Express enjoys excellent relations with Customs and other related Authorities worldwide and we seldom encounter difficulties. We are unable to intercede with their procedures and regulations, as they are Government controlled entities and we have to abide to their rules and regulations.
Please kindly refer to the email provided above for further communication.
Kind regards,
Charmaine Ram
Customer Care Executive
DHL Express
Good morning Yolanda,
I would like to apologise for the clearance delay of your shipment.
Please be advised that the shipment was randomly stopped by Customs for inspection and a proof of payment was requested from you. When Customs stops a shipment for inspection it delays the clearance process.
DHL Express enjoys excellent relations with Customs and other related Authorities worldwide and we seldom encounter difficulties. We are unable to intercede with their procedures and regulations, as they are Government controlled entities and we have to abide to their rules and regulations.
Please kindly refer to the email provided above for further communication.
Kind regards,
Charmaine Ram
Customer Care Executive
DHL Express