I went to DHL Spartan and alina and the team where rude, unhelpful and they didn’t want to hear a bit of my situation

I went to DHL Spartan and alina and the team where rude, unhelpful and they didn’t want to hear a bit of my situation. I asked them that I should to speak to managers but they couldn’t allow and all they could suggest was to get my parcel stopped and re delivered back to Ndola. I have used DHL for more than 5 years and everytime I got to Spartan DHL they give us the most shiitiiest service ever. The team for Alina that worked on the 29th of Septemeber rather get them fired as they don’t have a customer service at heart. !!!!