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funyanwa F
1 reviews | Active since Feb 2016
02 Feb 2016, 16:28
I WANT MY PARCEL
I was sent a gift before Christmas 2015 and DHL instead of delivering they are asking for more money from me. ******ion is the verb they use. I havent recieve my parcel even today...i paid all the duties and everyday is a diff rent story and i dont know hat to do!! i call them evryday they just read me jargon that i dont even understand!<br> <br> I still want my stuff!!
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DHL Express's replyOfficial
04 Feb 2016, 14:33Hello Funi23,
Dear Funyanwa,
Please accept my sincerest apologies for the manner in which this situation has been handled.
Kindly provide me with your DHL tracking number to better assist you with your query ?
In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Thank you & kind regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive - Executive office | DHL Express
Dear Funyanwa,
Please accept my sincerest apologies for the manner in which this situation has been handled.
Kindly provide me with your DHL tracking number to better assist you with your query ?
In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Thank you & kind regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive - Executive office | DHL Express
DHL Express's reply04 Feb 2016, 14:33
Official
Hello Funi23,
Dear Funyanwa,
Please accept my sincerest apologies for the manner in which this situation has been handled.
Kindly provide me with your DHL tracking number to better assist you with your query ?
In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Thank you & kind regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive - Executive office | DHL Express
Dear Funyanwa,
Please accept my sincerest apologies for the manner in which this situation has been handled.
Kindly provide me with your DHL tracking number to better assist you with your query ?
In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Thank you & kind regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive - Executive office | DHL Express