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shanie B
1 reviews | Active since Dec 2018
25 Mar 2022, 18:22
I want my package
I’m now tired of waiting for my package I have been very patient I need that parcel by end of next week and it’s on says expection I have laid the excess customs charges now what ! This is annoying and I’m beginning to be very ****ed off expected delivery was supposed to be 3 days ago is that even ok is that normal. Hogwash customer service
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Replies (2)
DHL Express's replyOfficial
26 Mar 2022, 10:37 Dear shanie babe
I trust this mail finds you well and safe.
Thank you for bringing this matter to our attention.
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We attempted to contact you but were unsuccessful . We left a detailed voice message for you.
This matter is currently being attended to by the relevant department – Additional updates can be expected before 28.03 before 10:30am
We assure you of our best services at all times.
Should you wish to return my call , please feel free to do so on my direct contact details on the email sent to you
Best Rgds,
Best Rgds,
DHL Customer Care Department - ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
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DHL Express's reply26 Mar 2022, 10:37
Official
Dear shanie babe
I trust this mail finds you well and safe.
Thank you for bringing this matter to our attention.
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We attempted to contact you but were unsuccessful . We left a detailed voice message for you.
This matter is currently being attended to by the relevant department – Additional updates can be expected before 28.03 before 10:30am
We assure you of our best services at all times.
Should you wish to return my call , please feel free to do so on my direct contact details on the email sent to you
Best Rgds,
Best Rgds,
DHL Customer Care Department - ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***
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shanie B's updateReviewer Update
26 Mar 2022, 11:20Which number did you call on and I want a recording this is not sufficient for me because your colleague **** that they would send me an amount to pay in the interim so I can get the items by Thursday. And like I said to the other person if I do not get my package just know I’m going to sue you ! I’m going to a cold climate and I need those things by Thursday two weeks now almost you have my parcel and I have to chase you ??? Giving mediocre actually low standard service for crazy pricing we pay a lot more so get good service not this ******* I might had well would have used slow mail because it’s the same !land even cheaper
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shanie B's update26 Mar 2022, 11:20
Reviewer Update
Which number did you call on and I want a recording this is not sufficient for me because your colleague **** that they would send me an amount to pay in the interim so I can get the items by Thursday. And like I said to the other person if I do not get my package just know I’m going to sue you ! I’m going to a cold climate and I need those things by Thursday two weeks now almost you have my parcel and I have to chase you ??? Giving mediocre actually low standard service for crazy pricing we pay a lot more so get good service not this ******* I might had well would have used slow mail because it’s the same !land even cheaper