1 reviews | Active since Jul 2015
I still have not received my package
It has been almost 2 months since my package was shipped from China. The supplier mistakenly declared the incorrect amount on the package and I was asked to pay a penalty and apply for an imports code. I app**** and paid the penalty a week ago. I have been sending emails to Aletta Tshabalala and have had no response today. I am very unhappy with the timeframe and lack of customer service I am currently receiving from DHL staff member. This is really unacceptable to wait for your package so long. I will never use DHL as a courier service again this has been a horrible experience . I always have to phone in to follow up. I always have to send mails and If I dont get a response I have to phone in again. I am very disappointed I NEED HELP PLEASE AND I NEED MY PACKAGE DELIVERED.
Dear Audelia,
Please accept my sincerest apologies for the manner in which this situation has been handled.
As it currently stands your case has been escalated internally with both our customer care and imports department. In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
As previously discussed with Aletta, please note that your Customs payment was received and a cheque payment was submitted to Customs for payment of penalties.
I will follow up with our imports team tomorrow and then provide you with additional feedback.
Thank you & kind regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive - Executive office | DHL Express
Dear Audelia,
Please accept my sincerest apologies for the manner in which this situation has been handled.
As it currently stands your case has been escalated internally with both our customer care and imports department. In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
As previously discussed with Aletta, please note that your Customs payment was received and a cheque payment was submitted to Customs for payment of penalties.
I will follow up with our imports team tomorrow and then provide you with additional feedback.
Thank you & kind regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive - Executive office | DHL Express