I REGRET CHOOSING DHL

<p>I honestly regret the day i chose DHL as my courier, i had the perception that it's service is excellent.</p> <p>I shipped my package on saturday the 23rd of July, it arrived to SA on the 25th of July. Brilliant!! On wednesday i was contacted to pay the Customs clearance of which i did via their portal. I was then asked to send the proof of payment for my supplier in Hong Kong of which i honored the instruction. I was hoping to get my package on Friday the 29th but Nope, i had to keep calling 100 times trying to speak to Nnunu whom i was told she handed the proof of payment to the customs. I sent emails and called numerously but no one came to my rescue until yesterday on Monday, i got an email from Nnunu that they just sent the documents. i mean what the frikadell??? i have paid on Wednesday, how does an email take 5 days to get to customs???. Today there's no communication still. Do i have to pay the couriers and finish my airtime on their *********** staff? DHL must really up their game because I will spread the word to all my business partners not to use your services as its pathetic. On the other hand i am losing my clients. Thank you for destroying my company's reputation. I will go back to using Aramex, i never ever had to experience such traumatic experience. I am so dissapointed. </p>