I recently shipped a package with DHL International with a goods value of only $18, but I was charged R438 in customs duty

Item: DHL Express
Rating: 1
Author: Naeema Z

I recently shipped a package with DHL International with a goods value of only $18, but I was charged R438 in customs duty. I understand that customs fees are determined by local regulations, but this charge feels quite high compared to the value of the goods. I would appreciate clearer upfront information on possible customs and handling fees to avoid surprises.

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Replies (1)

DHL Express's replyOfficial

08 Jul 2025, 18:07

Dear Naeema

We appreciate your bringing this issue to our attention.

Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you tomorrow by 10:00 am.

Kind Regards,

Customer Care Executive ZA | DHL Express ZA | DHL Express

DHL International Pty Ltd t/a DHL Express

Waterfall Logistics Precinct,

Pretoria Main Road,

Waterfall City,

Midrand, 2090

Gauteng

South Africa

DHL Express's reply08 Jul 2025, 18:07

Official