I ordered a iPhone 11 from revibe and they used DHL EXPRES as their courier the package was delivered to dhl and they claim that they dont go into my earea so they handed it over to RAM hand to hand couriers who claim they never received it and now for t

I ordered a iPhone 11 from revibe and they used DHL EXPRES as their courier the package was delivered to dhl and they claim that they dont go into my earea so they handed it over to RAM hand to hand couriers who claim they never received it and now for the past few weeks ive been getting the same email from dhl that they are investigating "Good day Asenele, I hope you are well. Please be advised that we have escalated the matter to Ram management and we are waiting for feedback. I have followed on the delivery progress. Please note that my next update is 17-Feb-26 12:50. Should I receive feedback earlier, I will contact you with updates" mind you its been the same message just a different date every day