I need my package

My package has been with dhl from the 1st of this month. I was told its been stopped by customs. Everyday I call the service centre I'm told different stories about my package. I was asked to pay duties for my package of which I did last week. I was told I would get my package Monday. It's Thursday and I'm still waiting I'm tired of being placed on hold by the consultants and my calls not being attended to. I have never experienced such bad service in my life dhl Is definitely not living up to their standards and something needs to be done.