NO
Nana Owusu-Sekyere
1 reviews | Active since May 2020
11 Aug 2021, 14:25
I have to supervise their customer care staff
I am the one who has to nudge my delivery to progress forward. Today, I have had to phone DHL 5 times before lunch in order to get a status update or for my package to move through the phases until delivery.
I have had to act like a supervisor to DHL, correct them and waste my airtime because they can't even call out of courtesy.
This is the last time I use the service.
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DHL Express's replyOfficial
11 Aug 2021, 16:28Dear Nana,
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,
On behalf of the MD office.
Busisiwe Sithole
DHL Express's reply11 Aug 2021, 16:28
Official
Dear Nana,
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,
On behalf of the MD office.
Busisiwe Sithole