AL
Annemarie L
1 reviews | Active since Apr 2015
13 Apr 2015, 15:00
I have send a parcel to USA, not delivered yet
I have send a parcel with DHL to USA. According to them they couldnt get hold of my daughter which is a lie, she also tried to call them twice but no response. Then they send the parcel back to SA. This parcel is now for two weeks in JHb and Postnet in Richards Bay is waiting for it.<br> They just do not care. <br> It is cronic medicine for my daughter. I really do not know what to do anymore.
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DHL Express's replyOfficial
21 Apr 2015, 14:40Hello A Landsberg,
Your consignment has been placed on hold by CBCU. A CBCU stop is shipments that are stopped by the Customs Border Control Unit of Customs and do random detentions on shipments that could be possible Counterfeit or for Verification that the shipments are cleared correctly.
Our Imports division has submitted your documents to CBCU and is waiting for further information from them regarding the case .
DHL Express enjoys excellent relations with Customs and other related Authorities worldwide and we seldom encounter difficulties, we are unable to intercede with their procedures and regulations, as they are a Government controlled entity.
We truly understand your frustration regarding this matter, Aletta and I will continue to provide you with updates as soon as more information becomes available to us DHL express.
Please again, accept my most sincere apologies for any inconvenience caused.
Regards
Tshegofatso Dubula
Customer Care Executive
Your consignment has been placed on hold by CBCU. A CBCU stop is shipments that are stopped by the Customs Border Control Unit of Customs and do random detentions on shipments that could be possible Counterfeit or for Verification that the shipments are cleared correctly.
Our Imports division has submitted your documents to CBCU and is waiting for further information from them regarding the case .
DHL Express enjoys excellent relations with Customs and other related Authorities worldwide and we seldom encounter difficulties, we are unable to intercede with their procedures and regulations, as they are a Government controlled entity.
We truly understand your frustration regarding this matter, Aletta and I will continue to provide you with updates as soon as more information becomes available to us DHL express.
Please again, accept my most sincere apologies for any inconvenience caused.
Regards
Tshegofatso Dubula
Customer Care Executive
DHL Express's reply21 Apr 2015, 14:40
Official
Hello A Landsberg,
Your consignment has been placed on hold by CBCU. A CBCU stop is shipments that are stopped by the Customs Border Control Unit of Customs and do random detentions on shipments that could be possible Counterfeit or for Verification that the shipments are cleared correctly.
Our Imports division has submitted your documents to CBCU and is waiting for further information from them regarding the case .
DHL Express enjoys excellent relations with Customs and other related Authorities worldwide and we seldom encounter difficulties, we are unable to intercede with their procedures and regulations, as they are a Government controlled entity.
We truly understand your frustration regarding this matter, Aletta and I will continue to provide you with updates as soon as more information becomes available to us DHL express.
Please again, accept my most sincere apologies for any inconvenience caused.
Regards
Tshegofatso Dubula
Customer Care Executive
Your consignment has been placed on hold by CBCU. A CBCU stop is shipments that are stopped by the Customs Border Control Unit of Customs and do random detentions on shipments that could be possible Counterfeit or for Verification that the shipments are cleared correctly.
Our Imports division has submitted your documents to CBCU and is waiting for further information from them regarding the case .
DHL Express enjoys excellent relations with Customs and other related Authorities worldwide and we seldom encounter difficulties, we are unable to intercede with their procedures and regulations, as they are a Government controlled entity.
We truly understand your frustration regarding this matter, Aletta and I will continue to provide you with updates as soon as more information becomes available to us DHL express.
Please again, accept my most sincere apologies for any inconvenience caused.
Regards
Tshegofatso Dubula
Customer Care Executive