TH
Tanwir H

1 reviews | Active since Apr 2012

18 Aug 2025, 10:01

I have had an issue recently with a consignment, and after contacting Shamiela at the Cape Town office, she has gone the extra mile to resolve my query

I have had an issue recently with a consignment, and after contacting Shamiela at the Cape Town office, she has gone the extra mile to resolve my query. And to my knowledge, Shamiela has always resolved all my issues telephonically, and via email, and if she is unable to, she will always try to assist to her best ability, and put me in contact with the correct person/s.

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Replies (1)
DHL Express
DHL Express's reply18 Aug 2025, 11:20
Official
Dear Tanwir Hassan
 
Thank you for your kind words! We're thrilled to hear that your experience with Shamiela was a positive one. I’m glad that her efforts have made a positive impact. We’re proud to have such dedicated team member, and I’ll be sure to pass on the compliment to her. 

If you need any further assistance in the future, please don't hesitate to reach out. 
 
Kind Regards, 

Customer Care Executive ZA | DHL Express 
 
DHL International Pty Ltd t/a DHL Express 
Waterfall Logistics Precinct, 
Pretoria Main Road, 
Waterfall City, 
Midrand, 2090 
Gauteng 
South Africa 
 
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