I expect better from you!

My shipment under tracking *** is a 2pcs shipment. One pcs arrived in CPT on Monday at 12:00. I called and was informed that it is too late for it to go out on afternoon delivery - this is absolutely crazy at 12:00. Anyway so I drive the 45km to go fetch it only to realise the other box somehow went to JHB. Two employees promised it will go out on morning delivery yesterday. I phoned at around 11:00 and was informed it is still in JHB but your Ops Manager in CPT (I think Naaim) would find out and get back to me. Got 1 call back with no resolution. I am still waiting. It is still not in CPT. I chose DHL for this shipment although the cost is double than what our normal courier, TNT, asks because I need it urgently. I have now lost a R20 000 contract due to your incompetence. Going into your Airport Offices this morning a print out was given with a scan showing "Technical" at 05:50 this morning. I have people screaming at me who needs their goods. I now have to upgrade their shipments to overnight meaning I make a loss. Really, I expect better from DHL.