Hurt & disappointed

I am writing this with complete disappointment & hurt over DHL International service. Back in March/April I bought a used (thrifted) designer handbag from Tanzania. It was delivered to me 5 days later than the expected date. I didn’t have a problem with that because I still got the bag ? I was not asked to send or email anything I paid the lady in Tanzania for the bag and she did everything on her side so mine was just to sit & wait for delivery which happened. Now I bought 3 handbags & a wallet again from the same lady and she shipped the parcel on July 3 and the estimated delivery date as per DHL site was July 12. To my surprise this time I am requested to send order/purchase forms which I asked her to send to customs and she did. I was then requested to send banking statements to confirm the prices of the goods. I sent proof of payments and banking statements and called in to check if they were received and the lady confirmed that she received and sent them to customs. I only received a call once from customs and I have to call and be put on hold to go through to customs however I do not really get the reason why the parcel doesn’t get delivered. I understand things happen, people ***** goods from outside the border into South Africa but my issue is that the first time I didn’t have a problem with the parcel from the same person. Suddenly I am a suspect (I’ll say suspect because to me it seems like they aren’t sure if I bought or stole these handbags hence they are taking forever to deliver them). I am not being impossible but extremely frustrated because my god, I explained to the lady on the phone that I buy used/thrifted handbags from Tanzania from someone and NOT a store/shop where I can obtain a receipt/invoice hence I asked her (seller) to do what she did back in March/April. I have been emailing & calling DHL offices I’m pretty sure they know my number by now because I call almost everyday to find out what the hold up is. Please guys, with tears in my eyes, can I get my parcel delivered to me as I have used over R2000 (R950 - LV gray bag, R500 - red Chanel clutch, R1000 - black Chanel and R350 - Daniel Klein black wallet) for the goods? I’m down on my knees now begging you to help me get my parcel. I use Mama money to pay for the goods if that’s going to help. It’s an App people from outside SA use to send money home. If you need proof you can contact them because I also call them if the funds aren’t reflecting on the receiver’s side. Kindly assist me guys I know you’ve heard this before but I am a law abiding citizen I can never do anything that’d jeopardise my life and that of my family I’m just a simple person who likes fine things and buys for herself. I’m not fighting with anyone I just need help because over 2 weeks now since I’ve been patiently waiting and hoping I’ll get the call from the courier guy but in vain ?