Horrid poor service from DHL

I and my brother Ajay are directors of a small business Funko Trail. I must place on recod that I am disgusted with the horrid service we received from DHL, their lack of communication and utter no care attitute. DO not use DHL for any shipments from MYUS. We have been batteling now for months to get our shipment, we have done all we had to do, got an importers code, delivered letterheads, submitted affidavits and paid R28 000 for shipping and customs, that is beside the massive amount we had to pay to get it to South Africa. We indeed got feedback now this morning that delay was caused by port healt routine inspection however why was this never brought under our attention. Surely you have a fedusary duty to your client to play open cards. We had to battle and battle holding on for an hour and then telephone gets droped in our ear. We stressed how urgent this matter is for us, we stressed that we need this pacage urgently. But was send from pillar to post time and time again. Phone call after phone call. It is refered as a small delay but how can Fedex in 5 days have our shipment ready for delivery. I dont understand why small businessess are kick to the curb by you. I am dissapointed and frustrated to the core of my being in that dealing with DHL has been a nightmare. Every time it was something else while we had to call. This is not acceptable we are being treated like dogs whilst we comp****. There is no humanity in treating people this way, it is a massive and epic service failure on DHL side and looking at your reviews this happens continiousely. Surely there is something seriousely wrong with your company culture. We are still none the whiser when we will receive our shipment. We trusted you but that trust was thrown in the wind. I know we are not a big corporate but does that matter in how we are treated. We needed that shipment urgently to raise funds for my fathers brain surgery but once again your call centre agents just treated us with contempt. I ask you again does your company have any humanity left at all. This is horrid to the core of its being and cannot be rewarded or accepted.