Horrible service

Hi there,

To my great disappointment I have discovered that dhl services are not any better than SA post office, actually worse and I hope I can be assisted in my case. My new employer sent me a notebook from Austria which arrived in SA on the 25th June. On the same day DHL contacted me and asked to apply for ITAC permit, which I did. Last week Monday, I was contacted by dhl to send them separated commercial invoice (as it’s stated that I’m receiving notebook and a cable; quantity 2) I have then sent them a new invoice , with a separation of notebook and a cable. On Wednesday last week I have received my itac permit which I forwarded immediately to dhl, on Thursday duty tax/vat was made. On Monday this week, I have phoned the dhl, and was told the documents was rejected even though everything in order and they tried to reapply. Today I phone dhl again, and they tell me my itac permit was rejected because I’m receiving two notebooks and the permit say one. Which is not the case, as I am only receiving one laptop and one cable which makes a quantity of 2. Nevemind, the fact that dhl doesn’t contact me, I have always have to follow up and different agent gives me a different story.

I would like this matter to be resolved as soon as possible, because that is not the service dhl should provide to its clients.

Thank you, Julia