HS
Hans S
1 reviews | Active since Jan 2019
10 Jun 2026, 08:43
horrible customer service DHL slowspress
the worst customer service ever, the payment link to pay customs duty does not work and they keep on sending threats that they will return your parcel to sender. battled 2 days to get through to them, eventually some one phoned me back and gave me banking details to pay the specified amount, made payment yesterday. still sending me reminders to pay. phoned now and could get through to them
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DHL Express's replyOfficial
10 Jun 2026, 11:30Dear Hans
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
Kind regards
Customer Care Executive
DHL Express ZA
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
Kind regards
Customer Care Executive
DHL Express ZA
DHL Express's reply10 Jun 2026, 11:30
Official
Dear Hans
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
Kind regards
Customer Care Executive
DHL Express ZA
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
Kind regards
Customer Care Executive
DHL Express ZA