Horrible
<p>This company it becoming worse everyday customer service it horrible. You phone them to follow up on your parcel there no response what soever they should close business if you fdon't what you doing . Not only the staff management as well if you promise a customer you will do a follow up do it . Mxm disaapointed by this company really.</p>
Good afternoon Pearl,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Your complaint has nonetheless been escalated internally and will receive the attention it deserves. I do hope that you will grant us an opportunity to redeem ourselves in your eyes.
I will communicate to you via email so I can provide you with feedback once this matter has been addressed.
Kind Regards
Charmaine Ram
Customer Care Executive
Good afternoon Pearl,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Your complaint has nonetheless been escalated internally and will receive the attention it deserves. I do hope that you will grant us an opportunity to redeem ourselves in your eyes.
I will communicate to you via email so I can provide you with feedback once this matter has been addressed.
Kind Regards
Charmaine Ram
Customer Care Executive