********** SERVICE FROM DHL_CLEARANCE EVENT F

This is the second time I have such a ********** experience with DHL and Customs. <br> Parcel was stopped by customs, they didn't let me know immediately. Thereafter I receive an email with an invoice. Fine, I pay up and e-mail proof of payment. <br> I receive no response so I call them, what a DISGUSTING call centre. NOBODY answers, I held for over an hour, it was a Friday so I really wanted to sort it out due to the weekend. <br> Today, Monday, I call. I still am put through from one dept. to another. PHEEEEWWWW! <br> Finally someone 'speaks' to me and tells me my payment reflects but they don't know when the goods will be released as customs ''does not have a turnaround time''. <br> I've used FedEx, ARAmex even TNT and I always am able to get a straightforward response from them.<br> If they (DHL) can find it in their schedule to attend to my matter, my reference is ***