********** service

I ordered goods overseas which were supposed to be delivered to me by DHL. I got an e-mail from DHL asking me to make a payment of around R700, which I did by following payment instructions in the e-mail from DHL.<br> <br> I was subsequently informed that customs required a commercial invoice before they could release the goods. this was obtained from the seller and forwarded to Gugu Mngomezulu from DHL who advised that the documents were sent to customs. I then followed up later as was told by DHL that 'Customs wants us to do a voc but our system is currently down we cannot see the latest report on the voc' This was on 05 August 2015. after this date I started getting e-mails asking me to make payment to which I responded (copying in Gugu) starting that I had made an online payment as directed by DHL. There was no feedback after that. I then followed up today with Gugu who is now telling that she is still waiting for proof of payment from me. This is ridiculous. At no point was I asked to send proof of payment. I paid using my credit card by following instructions by DHL. Why do they have such a payment system if they cannot trace the payment. I am beyond livid right now.