JK
Johan K
1 reviews | Active since Oct 2022
10 Oct 2022, 12:54
Hopeless service from DHL
I sent an item from Pretoria to Kasane, Botswana on 29 September 2022. R850 and twelve days later, and the parcel remains undelivered despite countless emails and phone calls. Meanwhile SA tourists are stranded without the car part in the parcel. Use DHL at your own risk.
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DHL Express's replyOfficial
10 Oct 2022, 13:52Dear Johan Kruger,
I trust this mail finds you well. Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled. I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow me a chance to investigate this further and I will revert to you.
Kind Regards, Customer Care Executive ZA | DHL Express DHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa ***
I trust this mail finds you well. Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled. I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow me a chance to investigate this further and I will revert to you.
Kind Regards, Customer Care Executive ZA | DHL Express DHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa ***
DHL Express's reply10 Oct 2022, 13:52
Official
Dear Johan Kruger,
I trust this mail finds you well. Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled. I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow me a chance to investigate this further and I will revert to you.
Kind Regards, Customer Care Executive ZA | DHL Express DHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa ***
I trust this mail finds you well. Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled. I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow me a chance to investigate this further and I will revert to you.
Kind Regards, Customer Care Executive ZA | DHL Express DHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa ***