1 reviews | Active since Aug 2017
HOPELESS DHL
<p>My son, who lives in the UK, sent me parcel using ParcelHero in the UK who in turn use DHL International to forward me the parcel in Cape Town. This started in June 2017. To date I have still not received the parcel. I have been pushed from pillar to post, from call centre employees to call centre managers - all to no avail. I eventually managed to get hold of someone in the complaints department who yet again put me back to the call centre - absolutely hopeless!! their latest email reads as such :</p> <p>'Customs demands and invoice with the items found and I am trying to advised them that you don’t have the values of the goods.'</p> <p>Well, the explanation isn't terribly coherent - I can tell them the value of the goods but we don't have invoices!! will I ever receive the parcel??</p> <p> </p>
Good morning Margaret,
Thank you for bringing you concern to my attention and I would like to apologise for the inconvenience.
As discussed, Your shipment has been held by customs for an inspection. Once the inspection was concluded, Customs requested a fully itemised invoice.
You have requested that I ask customs what they have found of which I will yet I plead that you provide me a full shipment invoice in the time being.
I will monitor your shipment and provide you with feedback on Monday at 11:30AM
Kind regards,
Mulondi Dzebu
Customer Care Executive | DHL Express
Good morning Margaret,
Thank you for bringing you concern to my attention and I would like to apologise for the inconvenience.
As discussed, Your shipment has been held by customs for an inspection. Once the inspection was concluded, Customs requested a fully itemised invoice.
You have requested that I ask customs what they have found of which I will yet I plead that you provide me a full shipment invoice in the time being.
I will monitor your shipment and provide you with feedback on Monday at 11:30AM
Kind regards,
Mulondi Dzebu
Customer Care Executive | DHL Express