Hold up on package and no feedback
<p>I have a package from International which has been shipped with DHL. The fee for Customs has been paid and all my information given through. First they had taken my ID number incorrectly, but did not let me know this was holding up customs. Only when I phoned to follow up did they realise the issue. I have to keep phoning to follow up and get told to phone later or they'll contact me which never happens. Not a happy client at all.</p>
Dear Christine,
Please accept my sincerest apologies regarding the manner in which the clearance of your consignment was handled.
I attempted to contact you but your mobile rang unanswered and then went straight to voice mail .
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I have tracked your consignment and can confirm that it was delivered.
Kind Regards
Charmaine Ram
Customer Care Executive | DHL Express
Dear Christine,
Please accept my sincerest apologies regarding the manner in which the clearance of your consignment was handled.
I attempted to contact you but your mobile rang unanswered and then went straight to voice mail .
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I have tracked your consignment and can confirm that it was delivered.
Kind Regards
Charmaine Ram
Customer Care Executive | DHL Express