1 reviews | Active since Nov 2016
Highly Disappointed!!!
<p>My package arrived from Hong Kong on Tuesday and there was a clearance delay because I had to pay customs duty. On the DHL website DHL says that they will pay the customs fees and in turn the customer pays DHL, but I have been waiting since the morning for DHL to sort it out then contact me for payment but to no avail. I have tried phoning and emailing but nobody responds. So as my last resort I am using hello peter. </p> <p>My waybill number is: ********** 451 </p>
Dear Lishana,
Please accept our apologies for the inconvenience caused and the level of service you have received.
I have checked with the team at imports, they have confirmed that your invoice for duty payment has now been sent to you. Please do let me know if there is anything else I can assist with.
Regards,
Akhona Mvuza
Customer Care Executive Office
Dear Lishana,
Please accept our apologies for the inconvenience caused and the level of service you have received.
I have checked with the team at imports, they have confirmed that your invoice for duty payment has now been sent to you. Please do let me know if there is anything else I can assist with.
Regards,
Akhona Mvuza
Customer Care Executive Office
I have already paid the duty fees. When will my package be cleared?
I have already paid the duty fees. When will my package be cleared?
Dear Leshana,
Thank you for the payment, the shipment has been submitted to customs and we are currently waiting for their feedback . I will advise on email as soon as there is an outcome.
Regards,
Akhona Mvuza
Customer Care Executive Office
Dear Leshana,
Thank you for the payment, the shipment has been submitted to customs and we are currently waiting for their feedback . I will advise on email as soon as there is an outcome.
Regards,
Akhona Mvuza
Customer Care Executive Office