Here we go again, another day another stopped parcel
Please dhl, if this is going to be the normal procedure, at the very least, request that your staff notify us of stopped parcels.
Dear Wendy,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I have attempted to contact you on the mobile number provided to no avail. Please note I have sent you an email as I need more information to be able to assist.
Kind Regards,
Akhona Mvuza
Customer Care Executive
Dear Wendy,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I have attempted to contact you on the mobile number provided to no avail. Please note I have sent you an email as I need more information to be able to assist.
Kind Regards,
Akhona Mvuza
Customer Care Executive