Here was I thinking DHL is the best.

I recently had to send curtain hooks and curtain brackets for a new lodge re-opening yesterday in Katsane, Botswana. I chose to send my 1 kg parcel with DHL leaving other small time operators as I wanted a quick and professional delivery. How I regret this. More than a week later the package is still not yet delivered. It spent two days in Gaborone, without DHL contacting me or the recipient to say invoice is not clear. But that was not the end to this bad service, I was then told they use a 3rd party for the rest of the parcel's journey. I was like - ok. But hear this - it takes this 3rd party 3 and half days to finish the rest of the leg for this delivery in Botswana. Are they using a motorcycle or what? Try complaining with the Tracing dept / Customer services - they might say all the right things but truth is one knows they wont move an extra inch to help and frankly dont give a hoot unless if their salary doesnt go into their bank acc. I have a new lodge whose guests are going to sleep for 3 nights without curtains and that's DHL's professional service to a small business company like mine!