Help me please!!

My parcel was supposed to be delivered on the 6th of October. Till to date I haven't received it. I paid all the money that was asked of me and submitted every documents they asked for. I waa promised by Kekanetswe that I will receive my parcel on the 21st of October. Yesterday when I called I couldn't get through to her. I spoke to her supervisor Enos and Manager Aaron and they promised that I will receive my parcel today, 22 October. Today when I call them they don't take my calls. Kekanetswe tells me that they're system is down and they can't release my parcel. I have run out of options because it seems they not even doing anything to get their system up and running again. Or maybe the issue is one of their lies they are telling me. My question is if customs are offline for 2 months then it means I'm only gonna get my parcel then? Come on this is *******!! Somebody please do something, I am tired of dealing with *********** people!!!