EH
Erica H
1 reviews | Active since Sept 2017
03 Sept 2021, 12:30
Harassed Over paying 1 day late
Really disappointed with treatment from the accounts department.
I paid my account on 1 September, instead of the 31st August. It was only R431, but a day late. Who would have known that DHL accounts and the manager would insist on an explanation of why this is late.
Ive been using them for 5 years....btw
To top it all, I sent them the proof of payment that I had made 2 days prior, and was then asked, with insistence on an explanation. But I wasnt asked before I sent in the proof of payment?
Really leaves a bad taste in the mouth, with what has otherwise been a good experience. I have not been this disappointed and angry for a long time.
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DHL Express's replyOfficial
03 Sept 2021, 13:42 Dear Erica I trust this mail finds you well and safe. Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled. I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours. Thank you. Kind Regards, On behalf of the MD office. Busisiwe Sithole
DHL Express's reply03 Sept 2021, 13:42
Official
Dear Erica I trust this mail finds you well and safe. Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled. I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours. Thank you. Kind Regards, On behalf of the MD office. Busisiwe Sithole