GROSS INCOMPETENCE AND POOR ETHICS - DHL EXPRESS

I am really sorry I cannot give this company a zero. Despite having charged me stupidly high fees for duties and taxes on a $59 package I ordered from Canada, DHL doesn't seem to know how to deal with customs. So now my package has been sitting with Customs for 2 weeks. And DHL **** to me on the phone, assuring me a week ago that they've "escalated" the clearance process - whatever TF that means!!! It turns out this week, from another agent who called me on Thursday, that they **** about that and it was never escalated and that she'll escalate it.

Do you lie to all your clients, DHL? They've also told me that they sent everything through to customs that they should. So basically, now they are sitting on their backsides day after day without querying the progress. It's been two weeks. All that I am getting are tedious automated mails. This is all so *********.

I started suspecting that the package has been ******, so I asked the agent I spoke to this week to let me have photographic proof of my package - I HAVE RECEIVED NO PHOTOGRAPHIC EVIDENCE OF THIS.

In the meantime, I fired off an email to DHL's client in Canada to let them know of the shameful, shoddy and *********** "service" their courier provider has subjected me to.