Gross incompetence

<p>We had parcels picked up in CPT on 7 Jul that had to be delivered in Cardiff on 12 Jul. On the 12th, when we enquired about the parcels no one could tell us when they would be delivered, even after it was made abundantly clear that they HAD TO be there on the 12th for a conference. Was told that the parcels were delayed in customs, they'd get back to us. Couldn't get through to anyone who could help us, even though we phoned 30 times. Shocking service! Poorly trained staff!! Bad management! I even lodged a complaint via their website asking that someone with some form of authority contact me asap. Received an email apologising & saying that the parcels would be delivered the next day. Wrote a scathing letter back requesting that the Country Manager, John Lucas, phone me to discuss. I'm still waiting for the phone call. When our parcels eventually arrived on the 13th they had also been damaged despite having been put in protective holders. Because of this rigmarole we have suffered a loss in revenue and it has damaged our reputation with our biggest client. We will MOST DEFINITELY never make use of DHL again and suggest that anyone who values their professional reputation do the same.</p>