Great support and feedback

Item: DHL Express
Rating: 5
Author: Pieter A

For an unknown reason a shipment from the USA ended up in the Central African Republic. This problem was brought to the attention of DHL management and Nicole was tasked to resolve the issue and get the parcel delivered. She follow up diligently and kept us posted on progress all the time. Also advised if there was no news. The parcel has not arrived as yet but we are certain that Nocle will do her part to get it here.

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Replies (1)

DHL Express's replyOfficial

09 Oct 2015, 16:50

Hello akkers,

Dear Pieter Ackermann,

Thank you for taking the time to comment on the outstanding service that you have received from Nicole.

This will definitely be forwarded to her line manager to ensure that Nicole receives the recognition that she rightfully deserves.

Thank you for your business and if there is anything we can assist with please do not hesitate to contact us again.

Thank you & Kind Regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive Office

DHL Express's reply09 Oct 2015, 16:50

Official