Great service

<p>We more than often forget that when our parcels are stuck with the customs department, it's not the courier company's fault for the delay. I unfortunately had that experience these past weeks. My parcel was held by customs for the past month and there was very little progress from their side. Tebogo Ntlebi from DHL contacted me, requesting documents that needed to be submitted. I emailed her and we had to wait for feedback. For almost a month,I had to wait for customs to release my parcel and I was getting frustrated with having to wait in vain. Tebogo took it upon herself to continuosly keep me updated about my parcel and records showing how tirelessly she pushed for things to be done. I would like to thank her for being so proffesional and never getting tired of my million calls following up. </p> <p>She made the process a bit more bareble. </p>