KE
Kevin E
1 reviews | Active since Mar 2019
20 Mar 2019, 14:30
Goods held - no contact
A package arrived on the weekend and I have no contact from DHL for days in spite of constantly emailing them. Their website claims "Shipment held - Available upon receipt of payment" but no matter what I cannot get an invoice to pay for the release of the goods. Why wouldn't a commercial enterprise send an invoice so they can collect the outstanding taxes so I can receive my goods?
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Replies (3)KE
Kevin E's updateReviewer Update
20 Mar 2019, 16:50Now I am told the only way this can be resolved is by phoning someone, but I have no phone (ironically, that is what the package contains, two phones). I asked the only person from DHL that will email me "are they going to 'phone' me an invoice"? Ridiculous!
KE
Kevin E's update20 Mar 2019, 16:50
Reviewer Update
Now I am told the only way this can be resolved is by phoning someone, but I have no phone (ironically, that is what the package contains, two phones). I asked the only person from DHL that will email me "are they going to 'phone' me an invoice"? Ridiculous!
DHL Express's replyOfficial
20 Mar 2019, 17:45Dear Mr Kevin, Thank you for contacting DHL Express . Please note that your shipment is currently delayed with Customs – Kindly provide either Importer’s code or South African I.D number so we are able to proceed with clearance ? In as much as we endeavour for positive Customer experience’s , we do not control the Customs clearance process. This process is controlled and regulated by government officials . I have forwarded you an e-mail to your direct inbox and await your soonest response in order to start the process. Please do not hesitate to contact me on my details below and I will gladly assist. Best Regards,Ms Buhle Sekoboane
Customer Care Executive Office DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Customer Care Executive Office DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
DHL Express's reply20 Mar 2019, 17:45
Official
Dear Mr Kevin, Thank you for contacting DHL Express . Please note that your shipment is currently delayed with Customs – Kindly provide either Importer’s code or South African I.D number so we are able to proceed with clearance ? In as much as we endeavour for positive Customer experience’s , we do not control the Customs clearance process. This process is controlled and regulated by government officials . I have forwarded you an e-mail to your direct inbox and await your soonest response in order to start the process. Please do not hesitate to contact me on my details below and I will gladly assist. Best Regards,Ms Buhle Sekoboane
Customer Care Executive Office DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Customer Care Executive Office DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
KE
Kevin E's updateReviewer Update
20 Mar 2019, 18:00Why have you not previously requested my South African I.D number?
"we do not control the Customs clearance process" - it's up to DHL to contact me and request whatever documentation and information customs need to clear the goods which you have not done for several days and only request that information now that I place a complaint on this website therefore is entirely DHL's fault the package is delayed.
"I have forwarded you an e-mail to your direct inbox and await your soonest response in order to start the process." I have received no email on either of my email accounts that you have - WHAT ARE YOU TALKING ABOUT?
KE
Kevin E's update20 Mar 2019, 18:00
Reviewer Update
Why have you not previously requested my South African I.D number?
"we do not control the Customs clearance process" - it's up to DHL to contact me and request whatever documentation and information customs need to clear the goods which you have not done for several days and only request that information now that I place a complaint on this website therefore is entirely DHL's fault the package is delayed.
"I have forwarded you an e-mail to your direct inbox and await your soonest response in order to start the process." I have received no email on either of my email accounts that you have - WHAT ARE YOU TALKING ABOUT?