Goods delivered two weeks after payment recieved

On the 21st of February, I received an email for payment of shipment from overseas. 22nd of February requested payment was made. <br> Two days later the shipment was still not delivered. When phoning to enquire, I was told this will be checked. The next day I sent a follow up email to confirm proof of payment. I received no reply.<br> In the last ten days, I have been trying to get assistance to no avail. The managers were never available for escalation. All this after EIGHT emails that were also not rep**** to. <br> 27th of February, I was promised that the goods will be at my office 8am in the morning. The goods were never delivered that day!<br> <br> 2nd of March, at 4.30pm, I managed to get hold of a manager who promised goods would be delivered the morning of the 3rd of March. The goods were delivered late in the day after many complaints. When the goods arrived they did not have the correct documentation. <br> <br> I suggest that companies like myself who need a reliable courier service look elsewhere.