SK
Steffen K
1 reviews | Active since Jun 2017
07 Oct 2021, 18:45
Good service for documents to major centres but other items off the beaten track, a bit less efficient.
I used Postnet as the local drop-off point in Kloof, Durban (South Africa) and they were very efficient. My passport documents arrived in Durham, UK in exactly 4 days. So they were on time and efficient, but not cheap (R500). Earlier in the year, I sent a small envelope with a soft toy to Oslo, Norway and it took about 8 days to eventually arrive and then the recipient had to pay customs duties which was not expected, so they were not so efficient there.
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Replies (1)DHL Express's replyOfficial
08 Oct 2021, 06:58Dear Steffen,
Thank you for taking the time to comment on our service.
I am pleased to see that you had a good experience with us. Documents get delivered faster than parcels as they do not go through the customs clearance process. We appreciate your feedback as it helps us improve our service delivery.
We are looking forward to be of service to you in the future.
Kind Regards,
Customer Care Executive Office
DHL Express South Africa
Thank you for taking the time to comment on our service.
I am pleased to see that you had a good experience with us. Documents get delivered faster than parcels as they do not go through the customs clearance process. We appreciate your feedback as it helps us improve our service delivery.
We are looking forward to be of service to you in the future.
Kind Regards,
Customer Care Executive Office
DHL Express South Africa
DHL Express's reply08 Oct 2021, 06:58
Official
Dear Steffen,
Thank you for taking the time to comment on our service.
I am pleased to see that you had a good experience with us. Documents get delivered faster than parcels as they do not go through the customs clearance process. We appreciate your feedback as it helps us improve our service delivery.
We are looking forward to be of service to you in the future.
Kind Regards,
Customer Care Executive Office
DHL Express South Africa
Thank you for taking the time to comment on our service.
I am pleased to see that you had a good experience with us. Documents get delivered faster than parcels as they do not go through the customs clearance process. We appreciate your feedback as it helps us improve our service delivery.
We are looking forward to be of service to you in the future.
Kind Regards,
Customer Care Executive Office
DHL Express South Africa
