Good professional service to resolve my issue

I ordered something from the USA. The supplier gave me a tracking number for DHL, but the item never arrived. I contacted DHL in SA and Sade Eiman from Customer Care got back to me. Her attentiveness and professionalism in assisting me are to be commended. I was impressed with her service. In the end there was no fault on DHL's side - the supplier in the USA just never shipped the item, despite providing the DHL waybill number!