Glen Vilbro - excellent customer service at DHL Call Centre

Today, I had created an order online and may have done something incorrectly as a Waybill Number was not generated, so my parcel was unable to be collected. I did call the contact centre twice, and got excellent service from the second agent (unfortunately I didn't get his name). however, i was eventually transferred to the e-commerce department and spoke to an agent named Glen Vilbro. He was kind, patient, and though it took some work, did not stop until my query was resolved and my waybill number emailed to me. Excellent customer service, which is becoming all to rare in South Africa, which is why I feel Glen does deserve some recognition! Very impressed!