Getting Terrible Service from a Courier like DHL is a Scandal

Hello there,

I am writing this message with great bitterness and also a lot of disappointment with regards to the terrible service that I keep on getting from Kenilworth Postnet/DHL.

Thursday, 25/01/2018 I requested them to pick my police clearance certificate from Pretoria and this is a very important document because I am doing it for immigration purposes, they have sent it a wrong reference number and after the run around I only received my police clearance certificate today, 01/02/2018, 7 days after while I paid money for the express service. I feel like I was ******. Besides, they I don’t care attitude and poor customer service that I keep on getting there, I sent the very same police clearance to Canada and all they had to do is to log it in the system, give me the track number and let me go, however they didn’t and instead they told me that by end of business today, I was going to get an e-mail from them with the confirmation and tracking number. The operating hours during the week is from 9h00 to 7h00pm if I am not mistaken and now it 8h00 that I am typing this message and none contacted via e-mail and I didn’t get any sms, even my wife didn’t get any confirmation. I am wondering a simple service; to courier the document is very difficult to deliver for a company with a standard of DHL that is not acceptable. I pay DHL twice more than any other courier service because I trust them, but in return, they give me a TERRIBLE SERVICE. I know that nothing will be done about this complaint but as a customer, I have to use any medium to express myself anytime that I am not happy with service. The service that I request as a customer it is very simple. But if I keep on getting the same terrible standard of service while I am paying lots of money to courier my documents, I will not be happy at all with that.