MT
Mohammed T

1 reviews | Active since Dec 2013

17 Dec 2016, 10:40

Full of lies!!

<p>I've been waiting for my parcel for 2 and a half weeks now! I've paid so much for 'express' shipping and was told I'd get my parcel in 4 days. </p> <p>Everytime I call DHL for updates, I'd always get **** to and get told a different story. It's really annoying as my customers are waiting for their stock and I have to keep them updated but how do I do that if I don't know where my parcel is?! Yesterday I was told my parcel has been cleared and I can arrange for a pick up as I requested to do so because I need my parcel by Sunday. So I called to arrange a pick up and the lady had told me that my parcel should still clear customs. But just yesterday I was told it was cleared. I could go on complaining. I always thought DHL would be the best and I would only use them. Never again will I use them! And I wouldn't recommend anyone else to use them too! Unless you're willing to wait 2-3 weeks for your parcel and getting **** to </p>

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Replies (2)
DHL Express
DHL Express's reply19 Dec 2016, 15:41
Official

Good afternoon Mohammed,

I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.

As discussed, I am glad to hear that you have received your shipment.

Kind regards

Charmaine Ram

Customer Care Executive

DHL Express

DHL Express
DHL Express's reply19 Dec 2016, 15:41
Official

Good afternoon Mohammed,

I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.

As discussed, I am glad to hear that you have received your shipment.

Kind regards

Charmaine Ram

Customer Care Executive

DHL Express