1 reviews | Active since May 2015
Frustrated by very poor service from DHL Express and lack or urgency
DHL Express Where is my Parcel. I have been waiting for my urgent documents sent on 16/10/2026. It is now 11 days and I am being taken from pillar to post. There is no update on the online tracking . the last update was on 18/10/2026. How is that even possible. Today is 27/10/2026. This is very frustrating. I paid alot of money to get it sent by DHL Express because i thought it would be here latest in 5 days.
Dear Maggie,
We appreciate you bringing this issue to our attention.
Please accept our apologies for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are committed to providing you with our best service at all times and will follow up within the next two hours.
Kind Regards,
Customer Care Executive ZA | DHL Express ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct,
Pretoria Main Road,
Waterfall City,
Midrand, 2090
Gauteng
South Africa
***
Dear Maggie,
We appreciate you bringing this issue to our attention.
Please accept our apologies for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are committed to providing you with our best service at all times and will follow up within the next two hours.
Kind Regards,
Customer Care Executive ZA | DHL Express ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct,
Pretoria Main Road,
Waterfall City,
Midrand, 2090
Gauteng
South Africa
***