LB
Lucky B
1 reviews | Active since Feb 2013
17 Apr 2015, 20:54
********** Documentation
DHL was supposed to deliver information for my father but they **********ly falsified documentation that good were received and signed off but never provided the information of who and where it was signed and kept quiet about it, now we had to pay R4000 for storage because DHL was not admitting where the documentation came from and who signed it off. Taking legal action against DHL.
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DHL Express's replyOfficial
20 Apr 2015, 11:39Hello luckybogoshi,
Thank you for taking my call,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I will be sending you an email as per our telecom and will ensure that we get resolution to your enquery .
Please do not hesitate to contact us should you require assistance.
Kind Regards,
Tshegofatso Dubula
Customer Care Executive
Thank you for taking my call,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I will be sending you an email as per our telecom and will ensure that we get resolution to your enquery .
Please do not hesitate to contact us should you require assistance.
Kind Regards,
Tshegofatso Dubula
Customer Care Executive
Best regards,
DHL Express's reply20 Apr 2015, 11:39
Official
Hello luckybogoshi,
Thank you for taking my call,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I will be sending you an email as per our telecom and will ensure that we get resolution to your enquery .
Please do not hesitate to contact us should you require assistance.
Kind Regards,
Tshegofatso Dubula
Customer Care Executive
Thank you for taking my call,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I will be sending you an email as per our telecom and will ensure that we get resolution to your enquery .
Please do not hesitate to contact us should you require assistance.
Kind Regards,
Tshegofatso Dubula
Customer Care Executive
Best regards,