Four week delivery period, and thousands extra in additional fines and fees.

Dismal, dismal, dismal...I have no other words. I really dislike reporting negatively on local businesses (or local divisions) but I am at wits end. Not only did DHL NOT make the effort to make sure their submission to customs are true and correct causing me to pay thousands of rands in fines and processing fees over and above legitimate VAT and duties, they have also managed to drag out a simple collection of a box of razors from Canada to South Africa for a month. It was collected in Canada on the 23rd of May, today is the 20th of August. But wait, there is more, their previous shipment took longer than 30 days, same stuff, same supplier, same me! I import the same type of merchandise from many countries around the world using UPS and Fedex, and all of those shipments gets to us in around 8 days, all that is exchanged is one phone call, one e-mail and one payment, and viola, a delivery! Forget about getting any sort of customer service, even copying senior management in e-mails does not increase efficiency or service levels, herewith a list of DHL personnel who seem to be unable to facilitate or aid in a simple delivery within a reasonable period, all of whom have been included in my correspondence in the last two weeks. ********** ********** ********** ********** ********** ********** ********** ********** ********** ********** **********