CB
Chloe B

1 reviews | Active since May 2021

11 May 2021, 03:46

FLY BY NIGHT DHL

DHL are you ******** me? DHL Express promised to refund me. I have been waiting since 4 March. The person who was supposed to receive the parcel informed me that DHL did put the wrong address on my parcel so I cancelled the shipment. They advised that they refund me after 14 days. I waited and waited. I phoned them and they advised that they would refund me within 14 days. I am still waiting for my refund. I phoned them almost every day and I spent my airtime to call them. I will not use them ever again.

0
Replies (2)
DHL Express
DHL Express's reply11 May 2021, 08:32
Official
Good day Chloe

Thank you for your post and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.

We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you.
Please hold for an update before close of business today.

Regards.
Customer Care Department | DHL Express


CB
Chloe B's update11 May 2021, 13:46
Reviewer Update
DHL I got your call but the network was bad. I hope you will refund me.