Flip DHL

Dear Mdue Ashley 

I trust this mail finds you well and safe. 

Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.

Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours. 

Thank you. 
 Customer Care Executive, South Africa  DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa