First time user with the worst service i ever received

<p>Firstly, Monday 30th, when I tracked the parcel online I noticed that the person who was suppose to deliver the parcel said that I was not at home while I was at home the whole day waiting for the delivery. I called the contact centre Monday at 16:61 and the lady promised he will enquire from the delivery personnel and feedback to me. She never came back. Yesterday the delivery guy called me in the morning explaining that he was outside the entrance but could not come and he did not have my numbers to call me. Honestly I find that pathetic. How do u deliver without having the contacts? I arranged with the guy yesterday morning for the delivery, nothing happened. I sms'ed the guy yesterday and he did not return any of my sms'es. Its really disappointing for a big company like DHL to have such a poor service. Many companies offer the same service, the only difference is the service quality. Clearly DHL does not provide any quality in their service. I do not think I am going to use them ever again. Today they go and deliver the parcel at work and I am not at work. Who said they must deliver at wor?. Worse, the gentleman said i might not get the parcel today if I do not go pick it up at work. Mind you, I payed full amount for the parcel to be delivered at home. I will never use DHL ever again.</p>