Feedback is key.

Look, It's a shame that it says DHL International, because I'm pretty sure this is a South Africa thing.

Feedback is key. Customer is not always right, so help them right. But going silent for no reason, even if I send email upon email asking for feedback and whether everything is in order, nothing. I have to call and log a complaint, and then all of the sudden, Patience will call and tell me what I can see for myself on DHL ZA's website. Yes, you saw that right. Patience. Now, I know this might be a tricky one, but my shipment has been stuck with Customs for quite some time. They want to see a bank statement with the invoice for the shipment. All good. The problem is that I checked out 3 shipments, and made one payment. Do you think they understand this? I mean, you can see that the 3 invoices, 2 of which was delivered, add up to the payment made on the statement.

My Question to DHL is, just like in my emails:

How do I carry this message, and logic over to your people, and customs?

Do I just need more <strong>Patience</strong>?

Express shipping client, Rynhardt.