Feed back on Lost parcel

I had a parcel that was due to be delivered on Monday the 12th of July 2021. Unfortunately the KZN unrest took place. The following Monday , 19 July 2021 I phoned DHL and spoke to lady by the name of Itumeleng Shale, who late did her research and told me my parcel got looted too. She opened a claim and sent the number via email. I keep calling their customer service number and I'm told she's the only one who can give an update with regards to my claim - NO 1 CAN PUT ME THROUGH TO HER AND SHE IS ALSO IGNORING MY EMAIL.

All the customer service representative say she busy on call and they will send Itumeleng Shale an email to call me back and that never happens!!!!