Fee discrepancy

Item: DHL Express
Rating: 1
Author: Risha N

DHL charged me a fee that's higher than that noted on their website. When I called to query, they could only say that the website hasn't been updated (its a 33% increase from 2020) and they can't do anything about it.

Helpful (0)

Replies (2)

Risha N's updateReviewer Update

11 Jan 2021, 16:46

The fees paid to DHL are the same price as what I paid for the goods.

Risha N's update11 Jan 2021, 16:46

Reviewer Update

The fees paid to DHL are the same price as what I paid for the goods.

DHL Express's replyOfficial

11 Jan 2021, 18:08

Dear Risha,

Thank you for your post. Please accept my sincere apology for any inconvenience that may have been caused by this matter.

We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you.

Please hold for an update before 11H00 tomorrow from once of our Customer Care Executives.

Regards.Avery Visagie Customer Care Executive ZA | DHL Express

Best regards,

DHL Express's reply11 Jan 2021, 18:08

Official

Best regards,

Fee discrepancy

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