False information supp**** by DHL to SARS

I received a shipment from Thailand AWB *** on the 15th of March which according to the DHL tracking site was a 'clearing event'. After 3 days of no further informationfrom DHL I phoned 4 times before I was finally told it was ' randomly'detained by SARS. I was inundated with a barrage of forms to fill out as this 'random' detention was escalated to an 'intense audit'. I immediately went to my accountant to get all my documents and he advised me to go straight to SARS with this matter as DHL as a forwarding agent had no right to all my personal information. This matter was now squarely between me and SARS only. He advised that most of what was requested was not applicable to me as a small business. The next day I took up the matter personally with the relevant SARS official despite being told I could not do so by a DHL agent. After he looked into the matter in detail I received a phonecall from SARS within an hour saying that my shipment should never have been detained in the first place and this whole saga had been started by DHL wrongly filling out the customs documents declaring a quantity of 3000 scarves instead of the actual amount of 300. He said my shipment would be released by SARS immediately and I need not worry about supplying anything else to speed up the matter. After hearing nothing further about my delivery from DHL I followed up and informed the DHL agent about the error they made. To date I have not received my shipment, no information that makes any sense and no answers to my questions, just more incompetence, overreach and at times downright harassment from the DHL customs team. I have lost a weeks business and I could not fill orders - at a time when small businesses have only a very limited amount of time to still trade before South Africa will be on its knees economically -through the mishandling and false information supp**** by DHL to SARS. So far no delivery of my property, no compensation, let alone some form of apology. This is not the first time I have had problems with DHL. Sadly the 'straight to the top' link is no longer on your website but I will definitely take this matter a lot further.